1. Introduction And Scope
This Service Policy applies to your access to and use of the online store operated by Interanil (hereinafter referred to as "We"), including browsing, placing orders, and receiving customer support. By using this website, you agree to follow this Service Policy.
2. User Accounts And Website Responsibility
You should ensure that the information you provide is true, accurate, and updated when necessary. You are responsible for keeping your account information secure and for activities conducted under your account. We aim to maintain stable website operation, but uninterrupted or error free access cannot be guaranteed at all times.
3. Products, Inventory, And Price Notice Rights
We may update product information, inventory availability, and pricing based on actual circumstances. Product displays may change due to stock updates. Final details are based on the information shown at the time your order is confirmed.
4. Orders And Payment
After you submit an order, it will enter review and processing. A purchase relationship is formed only after the order is confirmed. Payment must be completed at checkout, and order processing is subject to successful payment.
5. Shipping Policy
We deliver within Australia only. Orders of 89.99 AUD or more, including 89.99 AUD, qualify for free shipping. Orders below 89.99 AUD are charged a flat shipping fee of 9.99 AUD. Orders placed before 18:00 are processed starting from the same day, and orders placed after 18:00 are processed starting from the next working day. Processing takes 1 to 3 working days. The estimated overall transit time is 5 to 9 working days after dispatch. All product prices include applicable taxes.
For More Details, Please Refer To: Shipping Terms.
6. Order Cancellation Policy
You may request to cancel an order before it enters processing or dispatch. If an order has already entered processing or dispatch has been arranged, we will assist based on the current order status, and the final outcome will be subject to confirmation by our customer service team. To request cancellation, contact our customer service team by email or phone and provide the order number and relevant information. After cancellation is confirmed, we will process the refund within 2 to 3 working days, and the refund will be returned to your original payment method.
For More Details, Please Refer To: Order Cancellation Policy.
7. Return And Exchange Policy
You may request a return or exchange within 45 days after the parcel is signed for. Applicable conditions include appearance issues, quality problems, odor or severe color difference, items not matching the order description, and return or exchange without reason. To apply, contact our customer service team by email or phone and provide the order number, payment proof, reason, and relevant photos or videos. If approved, follow the instructions to send the item back. After the return is confirmed, we will process the refund within 2 to 3 working days and return it to your original payment method. If an exchange is approved, a replacement will be shipped within 1 to 3 working days after inspection is approved.
For More Details, Please Refer To: Return And Exchange Policy.
8. Disputes And Applicable Rules
If a dispute arises, both parties should first attempt to resolve it through friendly communication. If resolution cannot be reached, the matter will be handled in accordance with applicable requirements.
9. Privacy And Data Protection
We value the protection of your personal information and take reasonable measures to safeguard data security. For details on how we collect and use information, please refer to our Privacy Policy.
10. Intellectual Property
Website content, including text, images, designs, and other materials, is protected. Without permission, you may not copy, distribute, or use such content for other purposes.
11. Limitation Of Liability
To the extent permitted, we are not responsible for indirect losses arising from uncontrollable factors that may cause interruptions, delays, or impacts to service. We will make reasonable efforts to assist in resolving related issues.
12. Changes To These Terms
We may update this Service Policy based on operational needs. Updated content will take effect after it is published on the website.
13. Contact Information
Address: 3035 Moss Side Ave, Richmond, VA 23222-2521, US
Phone: +1 (315) 935-1373
Email: team@interanil.com
Business Hours: Business Hours: Business Hours: Monday to Friday, 9 AM – 6 PM (Australia/Sydney, AEST/AEDT)
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