Refund Policy

1. Return And Exchange Validity Period

The return and exchange validity period is within 45 days after the parcel is signed for.

2. Return And Exchange Conditions

• Product Has Appearance Issues.
• Product Has Quality Problems.
• Product Has Odor, Severe Color Difference, Or Similar Issues.
• Product Does Not Match The Order Description.
• Return Or Exchange Without Reason.

3. Return And Exchange Process

• Contact Us By Email Or Phone To Apply For A Return Or Exchange, And Provide The Order Number, Payment Proof, Reason For Return Or Exchange, And Relevant Photos Or Videos.
• Our Customer Service Team Will Review Your Request. If Approved, We Will Notify You Through Your Contact Information And Provide The Return Address For Sending Back The Product.
• You Need To Send The Product Back To Our Designated Return Address And Wait For Us To Receive The Package.
• After Receiving The Product, We Will Inspect Whether The Item Matches The Reported Condition. If The Inspection Is Approved, We Will Arrange A Refund Or Exchange Accordingly. For More Information About Refunds, Please Refer To The Refund Policy.

4. Return Address

Address: 3035 Moss Side Ave, Richmond, VA 23222-2521, US

5. Exchange Arrangement

After The Returned Product Passes Inspection, A Replacement Product Will Be Shipped To Your Address Within 1 To 3 Working Days.

6. Refund Instructions

After The Return Is Confirmed, We Will Process The Refund Within 2 To 3 Working Days. The Refund Will Be Returned To Your Original Payment Method, Such As Bank Card, Visa Card, Or MasterCard. If The Refund Is Overdue, Please Contact Us For Assistance.

7. Fee Rules

• For Appearance Issues, Quality Problems, Odor, Severe Color Difference, Or Items Not Matching The Order Description, The Shipping Cost Will Be Covered By Us.
• For Returns Or Exchanges Without Reason, The Shipping Cost Will Be Paid By You.

8. Responsibility Statement

Please Ensure That Returned Items Are Properly Packed And Sent According To The Instructions Provided. We Are Responsible For Handling Approved Return And Exchange Requests Based On The Conditions Above.

9. Return Label

A Return Label Is Included Inside Each Package To Make The Return Process Easier.

10. Contact Us

Address: 3035 Moss Side Ave, Richmond, VA 23222-2521, US

Phone: +1 (315) 935-1373

Email: team@interanil.com

Business Hours: Business Hours: Business Hours: Monday to Friday, 9 AM – 6 PM (Australia/Sydney, AEST/AEDT)